• Free EU/UK shipping above €100,-
  • Free Worldwide shipping above €200,-
  • Safe packing, insured shipping
  • ‘Find this for me’-service
10/10 4 reviews
  • Free EU/UK shipping above €100,-
  • Free Worldwide shipping above €200,-
  • Safe packing, insured shipping
  • ‘Find this for me’-service
10/10 4 reviews

Frequently Asked Questions

Paulus Porcelain is a dealership in fine vintage and antique porcelain that attempts to connect the simplicity of a successful e-commerce business with the trustworthyness of a specialist dealership.

Where are you based?

We are based in Heemskerk, the Netherlands. From there we ship worldwide.

If I Change my mind, can i return the items?

Yes, we have a 14 day return policy.

I want to know more about an item, how can I contact you?

We have a chat function on our website, just look in the lower right corner. You can also use our contact page.

Do you buy items as well?

Yes we do. But do keep in mind that 99% of what we buy comes from within a 300km radius around Heemskerk. Please send an email to info@paulusporcelain.com with clear pictures for a quote.

Is everything you sell used? What is the condition like?

Yes, all items are vintage. However, not all items have traces of use. In the item description the condition is always mentioned. If it says perfect no, or a negligible amount of use related wear is present. Please find more info about conditions here: Condition Policy

Why is your website in English?

We have rare and sought after items, it would be a shame to keep them from most of the world.

Dinnerware is fragile, can you really get it to me safely?

We specialise in packing even the most fragile items. We have developed a nearly plastic free method that guarantees safe delivery. We do not save on packaging materials. We take into account all the kinds of shocks and stresses that a package can endure in the shipping process and protect the shipped wares accordingly with ample packing materials.

What happens if my order still arrives broken or get lost in the mail?

All our shipping is insured. Your order will be fully refunded.

I can’t find something I’m looking for on your website, what should I do?

Contact us. We’ve been successful in tracking down items for clients in the past. If we can’t find it we won’t charge you.

I’m a dealer myself and I would like to purchase wholesale amounts, is this possible?

Yes, we offer a good price on larger amounts. We also offer shipping on pallets, which is substantially cheaper when buying large amounts.

How do you rate the conditions?

If an item is deemed perfect it has no traces of use. If an item is in a good condition it has some traces of use but not to a degree that is very noticeable. If an item is in a medium condition the item will have traces of prior use that are easily spotted, however we still believe it can be a great addition to an already used set. We do not sell anything below medium condition. More info can be found here: Condition Policy
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About Paulus

Click here to find out who is behind Paulus Porcelain and to read about our company.

About Paulus

Contact Paulus

Do you want to know more. Do you want us to find you anything or would you like to offer us someting? Please do ask!

Contact Paulus

Sell to Paulus

We frequently buy used sets. Find out how to offer us anything here.

Sell to Paulus

Shipping Process

Shipping fragile items overseas is difficult. Find out how we make sure you will get your items safely here.

Shipping Process